Visit Italy! Rent a beautiful, self-catering apartment, villa or pool property in Umbria and around the Italian cities of Spoleto, Perugia and Todi
Email us: norma@umbriaholidayrentals.com
Call Us: (0039) 349 355 4556

Cancellation policy

norma@umbriaholidayrentals.com

THE FOLLOWING CANCELLATION CONDITION ARE OVERIDDEN BY THE ONLINE BOOKING SYSTEM OF AIRBNB, FLAT4DAY, HOLIDAY LETTINGS/TRIPADVISOR AND FLIPKEY/TRIPADVISOR AND, SOMETIMES, ON HA/VRBO/EXPEDIA – THEY ALL RETAIN PAYMENTS AND OPERATE THEIR OWN CANCELLATION CONDITIONS (HA/VRBO/EXPEDIA OPERATE HYBRID SYSTEMS).

SO, THE FOLLOWING CANCELLATION CONDITIONS ONLY APPLY IF YOU BOOK DIRECTLY THROUGH ME AND MAINLY ON THE HA/VRBO/EXPEDIA SITES.

EXCEPT FOR THE GARDEN OF EDEN, IN PROCEEDING WITH A BOOKING, YOU ARE AGREEING TO THE FOLLOWING :

A deposit is required to secure a booking. Usually the deposit is 25%. However, it can be less or more depending on the nature of the booking.

The balance is due to be paid in full at least one week prior to your date of arrival.

In the event of a cancellation, the deposit will be reimbursed or partly reimbursed if the period or part of the period cancelled is re-booked, less costs eg bank costs and if re-booked at a discounted rate.

HOWEVER, IF YOU LOSE YOUR DEPOSIT, THEN, WE WILL OFFER YOU A 10% DISCOUNT OFF 99% OF THE FULL RATES, PROVIDING THE TOTAL TO PAY, LESS THE DISCOUNT, COMES TO NO LESS THAN 500 EUROS.

Please note the following variations to the cancellation policy :

1.         if you are in receipt of a discounted rate. In this case, the refund can be less than the discount. Therefore, no refund.

2.         if you have agreed to pay a non-refundable deposit of 25%

3.         if you have started your stay with us and have cut short your stay through no fault or negligence on our part –

In this case, we do not offer a refund automatically, although we may compensate you, were we to book “your period” after you have left.

PLEASE NOTE THE FOLLOWING :

IF YOU LEAVE EARLY FOR REASONS THAT ARE RELATED TO PROBLEMS THAT ARE CAUSED BY US AND WE HAVE BEEN UNABLE TO OFFER YOU ALTERNATIVE SUITABLE ACCOMMODATION, THEN, WE WILL REFUND YOU FOR THE REMAINING PERIOD OF YOUR BOOKED DATES.  TO DATE, THIS HAS NEVER HAPPENED AND WE TRUST THAT IT NEVER WILL !!!!